Best Way to improve your Customer Satisfaction regarding Website Support & Service

Today we are living in the “age of the customer” where client or customer is everything or any business and organization. Whether they are normal customers or professional customers we have to make them happy with our service.

But when it comes to professional services, like website service then we have to be very careful while delivering the service because these are people who visit your website and engage with your products and services. Suppose, you are an owner of any website, and your website takes a long time to open, then do you think who will visit your website in future? This reflects negative impact towards to your product and services. Any single delay or issues affect your whole business and as a result, you lose your client and their trust. So, basically today in this blog we will discuss how we improve the satisfaction of customers by delivering the services. 

1)    Make your Website Faster

Surveys show that unresponsive websites always put you in trouble. If there is any downtime, slow or sluggish issues regarding your website then surely in the coming time you will lose your revenue and customers too. But the speedier a page loads the more probable clients will be to visit and work together on your site. It may be pleasant to have a trendy looking site, but make sure if it takes more than two to three seconds then no any visitors again visit your website. 

2)    Always convey crystal message

Whenever you develop any website, remember that, but only those contents and stuff which attracts to your customers. Do not make your homepage convoluted so that no one can understand what action they have to take. Always prefer clear content, the large font which reflects your products and service. 

3)    Develop your Website more Responsive [For Mobile Users]

Today mobile commerce is increasing day by day as compared to desktop. In this modern era, everyone uses latest smartphones that’s why it is necessary to make a website which comfortably runs on mobile. 

With regards to safeguarding your genuine feelings of serenity and keeping your clients cheerful, you would prefer not to leave things at risk. You require a trusted and solid supplier to lead the way. We at Cognegic delivers that type of support and service for that customer who has any sort of issue regarding Website Monitoring, Server Monitoring, Application Monitoring, OS Management, Database Management etc. 

          For More Info: https://cognegicsystems.com/ 

          Contact Number: 1-800-450-8670

          Email Address- info@cognegicsystems.com

How Slow Website Create Problem for you and how to eliminate them?

According to a proverb “Slow and steady win the race” but when it comes to our website, definitely it gives a negative response. Here failure doesn’t mean just losing the race but failure means to lose the entire business.

Make sure if your website takes longer time than two to three seconds to load the page then surely it means there is some critical issue which you have to solve otherwise it creates problem for you. In this blog, we will discuss the entire reason which makes the website slow and unresponsive. 

Some reasons which make your website slowly 

1)    Network Issue

The network issue is the main reason to make your website slow and unresponsive. Make sure if your network connection is slow or intermittent then you have to face this problem. To solve this problem you have to try a proxy server or VPN to load your site. 

2)    Slow or sluggish web hosting

Some of the time sites load slowly in light of the server. For an instant, a server resembles a motor, it sits lethargically until the point that somebody taps on your site and after that like an auto with a key put in the start, and it starts to load up. Here are some causes of slow servers:

•    If your website is slow then might be possible you are hosted on a free web hosting

•    Might be possible you are in poor or low-quality hosting service

3)    Database Problem

Obviously, a fresh website can run fast but after a couple of time, it takes the longest time to run. The main reason behind this issue is the database problem. To overcome this problem you have to perform the speed test on your website. 

4)    Heavy Image Size

Remember that, always prefer the optimized image on your website but if you using the un-optimized image then it loads slowly. You can reduce the size of your image without losing its pixel.

These all above reasons prevent your website to load faster. In this case, you have to choose one of the best solutions to solve your problem and that solution is Cognegic.  Yes, at Cognegic we provide advanced support regarding this issue and make you error free. We have highly talented technical experts who provide the reliable solution and make you trouble free. We also provide some other support and services such as:

•    Website Monitoring

•    Server Monitoring

•    Network Monitoring

•    Application Monitoring

•    Real-User Monitoring

•    Database Management etc.

For more info: https://cognegicsystems.com/

Email Address: info@cognegicsystems.com

Phone Number: 1-800-450-8670

An Introduction of Website Monitoring and why it is Necessary?

What is Website Monitoring?

For any kind of small, medium or large enterprise we are using the website because our website reflects our entire business. But after a couple of time, the website starts creating some technical glitches like the slow or sluggish issue, loading problem and so on. These problems arise only when if we are not taking any protective steps towards our website, and make sure if website problems will not resolve soon then it will costs you high. In this blog, we will discuss what actually website monitoring and how you will protect your website from technical issues.

Simply the Website Monitoring means, to track the performance or visitors with the web applications or website. Website monitoring includes:

•    Webs page visits

•    Click-through

•    Links

•    Form submission etc.

Organizations use checking to guarantee clients can get to every single online application and perform click-through and interface activities important to complete searches, web-based shopping, shopping cart, and checkout, check a record adjust, or get to data and research.

Why Users Need Website Monitoring?

1)    With website monitoring, you should know each and everything about your website downtime before your customers and you can easily manage your company’s reputation. Web checking tells you about an issue before anybody have an opportunity to complain or moan.

2)    If your website gets down and not performing as per your expectation then get notified by your web monitoring service and after that, you can focus on getting your website back up and running.

3)    Obviously, the reputation of any company is very important but today with the rise of social media tools your company’s reputation will damage. But with the help of website monitoring tools, you can easily and quickly analyze the problems before your target audience does.

4)    Slow website or sluggish website can lose your valuable customers because, in today’s world, no one waits more than a couple of seconds. So you have to take a corrective measure to protect your website. 

How Will Users solve their Problem regarding Website?

A moderate, unresponsive site can demonstrate exorbitantly. Each second of site downtime or moderate reaction time influence your income, as well as effects your image reputation. We at Congenic proactively monitor your website’s uptime and downtime and let you know if there are any critical issues. 

What do we offer?

•    Entire monitoring of your website and provide Network Monitoring

•    Monitoring from numerous locations and also provide Server Monitoring

•    Transaction monitoring etc.

For more info: https://cognegicsystems.com/

Email Address: info@cognegicsystems.com

Phone Number: 1-800-450-8670